Privacy Policy

Nurturing Families relies on the generosity of our supporters as well as the goodwill and trust of the public. We are extremely committed to protecting any personal information we obtain from you whether you are just visiting our website, are a financial supporter, a recipient of our services, a donor or are a volunteer for us. This privacy policy sets out how we protect any personal information you provide to us whether this be online, in person, via phone, text, email or by other correspondence. If you have any questions about this Privacy Policy or our use of your personal information, please contact us at

Who does the privacy policy apply to? This policy applies to any person for whom we currently hold, or may in the future collect, personal information, including, but not limited to, our employees and volunteers, our donors and supporters, social services agencies we engage with and clients of social services agencies that we provided charitable services to.

Collection of your personal information

Via website: When on our website if you are to make a donation or a contact enquiry you are required to submit personally identifiable information such as your name, contact details and potentially other personal data about yourself, family members or other key information. The website for this is

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use :

Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes.

Via Photographs and recordings:

Nurturing Families, either by ourselves or via contracted third parties may take photographs and audio recording on occasion. We will always request permission from you beforehand. This is generally for the purpose of promoting Nurturing Families and raising support towards our organisation whether that be through gaining more material donations, awareness or financial contributions.

Via Donations, volunteering and other support:

If you make a donation, volunteer with Nurturing Families, or are otherwise involved in supporting our organisation, we may collect personal information about you for the purpose of facilitating your support.

Use of your personal information

The purposes for which we will use personal information will vary depending on the purpose for collecting that information. We may only use your personal information for another purpose if consent was to be provided or Nurturing Families is authorised by law to use it for that purpose.

Recipients of our service

We collect the bare minimum amount of details from direct recipients with an intended purpose. These are provided to us by the support agencies we work with and remain extremely confidential. The personal information we may collect in order to carry out our charitable services effectively are Identification details such as name, ethnicity, date of birth, age and area the family resides in as well as information regarding circumstances.

You do not have to provide us with, or allow us to collect, your personal information, however, we may be unable to provide you with our services if we do not have your identifying information.

We collect personal information for the following purposes:

● to verify your identity, determine your application, and provide you with our services (as relevant);

● to carry out research, analytics and collate feedback from you;

● to develop and improve our services;

● to raise public awareness about, and to report on, our services.

● any other purpose associated with our normal charity functions and activities, including for reporting purposes and administration and management.

Storage of your personal information

Nurturing Families holds your personal information in a combination of hard copy and electronic files. We will take reasonable steps in circumstances to protect your personal information from the risk of misuse, interference and loss, and from unauthorised access, modification or disclosure. We will destroy personal information when we no longer need it.

Changes to this Privacy Policy

Nurturing Families reserves the right to make amendments to this Privacy Policy at any time. Privacy complaints and further information

If you have a concern about your privacy, Nurturing Families compliance with the privacy act 2020, or a query on how Nurturing Families handles your personal information, please contact us using the contact details listed below in the ‘Contact Us’ section. We will respond to your query or complaint as soon as reasonably practicable.

Contacting Us