Agency Support

We work on a referral only basis with over 160 agencies across the Auckland region, who place orders for resources on behalf of the whānau that they are supporting. Please note- our charity model only accepts requests from community support agencies/professionals and we do not provide direct assistance to individuals.

Case/Agency workers are able to submit a referral request via our request form. Please be aware that due to demand on our service, our current wait time for orders to be processed and packed for collection is 2-3 weeks. 

Requests for our large items such as Car seats/Prams/Cots can have a longer wait time due to high demand and limited supply. In this instance, you are added to our wait list and kept up to date with progress.